How to check if your RTI submissions have been sent.

There is an audit trail of the FPS and EPS submissions that have been attempted through 12Pay (the Earlier Year Update (EYU) does not appear in this list). To check this select the company name and then the ‘RTI‘ tab, this table will display the submissions based on the submission type, period and tax year.

To check if a certain submission has been successfully received by the HMRC, select the correct line and scroll towards the centre and look for the headings ‘Receipt ID‘ and ‘Success’. If an ID number and tick box is apparent in those fields then it has been successfully received (this information isn’t generated by 12Pay but by the HMRC and then sent to 12Pay). If not then the revenue hasn’t successfully received this, usually, if this is the case the failed FPS or EPS will generate again on startup on 12Pay for you to resend.

Please note, any submission that has just been sent will not have a receipt ID, you will need to refresh (close and reopen) 12Pay for this information to populate.

Software Security Standards Update

Keeping your data safe is of paramount importance to 12Pay. We are always looking for ways to make our technology more secure, whilst delivering reliable and compliant solutions.In the interest of maintaining a high level of data security, 12Pay has recently announced a new security standard for all our products. The security standard is aimed […]

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Furlough Extension

Update 6th Nov 2020 The government have now announced the furlough scheme will be extended until March 2021 Please click here for our latest guidance Update 3rd Nov 2020 On Sunday 1st November the Government’s announced the extension to the Furlough scheme, here we will discuss how we will be supporting you. What are the […]

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How do I set up my system to send payment SMS to employees?

This functionality is available with a Bureau licence. Set up emailing from 12Pay, see KB10026. Sign up with and purchase a pack of texts from Green Text Click the Mail… button on the Employer form. Fill in the SMS Template text box with: {0} Replace the word ‘PIN’ with your Green Text system PIN (visible […]

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