Frequently Asked Questions

Common questions

What if I need help?

Does 12Pay integrate with accounts software?

Is it easy to manage your own payroll?

Usage FAQ

What do I do if I want to use payslip stationery?

Does 12Pay integrate with accounts software?

How do I pay expenses such as travel or mileage?

Installation FAQ

3What do I do when I've clicked the "Download Free Payroll" link?

How do I buy a premium licence for the software?

When trying to install 12PaySetup.exe I get a message that a cabinet file is corrupt?

Commercial and General

Why is 12Pay Ltd giving free payroll software away?

How much do the different Editions of 12Pay cost?

Can I use 12Pay payroll for my payroll bureau business?

Registration and buying

How do I get my PC licenced once I've purchased a paid-for licence?

I have paid for the premium version. Where is my licence key code?

I bought a premium licence, but the message at the bottom of reports is still red. What do I do?

Tax and NI Calculation

Why are the directors on my payroll not paying any NI?

Why does 12Pay calculate a different NI deduction compared with Sage?

Why are my tax calculations wrong?

Year End FAQ

After year end, what does '12Pay understands payroll years [yyyy] - [yyyy] only' mean?

What do I have to do at year end?

After starting the new year why am I still getting last year's P11 and P32 reports when I request them?

CIS FAQ

Can I submit a CIS300 'Nil Return'?

Where do I get my CIS300 Monthly Return from in the software?

How do I actually enter how much to pay my subcontractors?

Bureau FAQ

Can I use 12Pay for my payroll bureau business?

Who needs a Bureau licence?

Can I start with a Premium licence and upgrade to a Bureau licence later?

RTI Guidance

What is RTI?

Is it easy to file RTI?

What are RTI Hash Tags, and do they affect me?

Auto Enrolment

What is auto enrolment?

How can 12Pay help me with auto enrolment?

Where can I see an employee's auto enrolment status according to 12Pay?