A leaver in a previous period is still receiving pay

The correct way to make someone a leaver is to process what is owed to them by organising their final pay first and then add a leave date in the ‘left’ box under the employee. You can then move forward into the next period which will cease any further payments and allow you to file the FPS which notifies the HMRC of the PAYE information as well as the leaving information.

One common issue is that final payment has been processed and the leaving date has been entered after moving forward to the next period, as you have moved forward 12Pay will assume that this employee is still due to be paid.

The best way around this is to complete a rewind to redo (KB10001) to the same month that you are processing now which will let you amend their wage, you can then update the employee as ‘dormant’, you can do this by selecting the ‘Personal’ tab and putting a tick in the ‘dormant’ tick box in the centre.

This will remove any PAYE information from the employee for that period and therefore the employee will not be paid incorrectly after they have left.

Software Security Standards Update

Keeping your data safe is of paramount importance to 12Pay. We are always looking for ways to make our technology more secure, whilst delivering reliable and compliant solutions.In the interest of maintaining a high level of data security, 12Pay has recently announced a new security standard for all our products. The security standard is aimed […]

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Furlough Extension

Update 6th Nov 2020 The government have now announced the furlough scheme will be extended until March 2021 Please click here for our latest guidance Update 3rd Nov 2020 On Sunday 1st November the Government’s announced the extension to the Furlough scheme, here we will discuss how we will be supporting you. What are the […]

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How do I set up my system to send payment SMS to employees?

This functionality is available with a Bureau licence. Set up emailing from 12Pay, see KB10026. Sign up with and purchase a pack of texts from Green Text Click the Mail… button on the Employer form. Fill in the SMS Template text box with: {0}.PIN@sms160id.textapp.net Replace the word ‘PIN’ with your Green Text system PIN (visible […]

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