Knowledge Base

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• Absence

  • How to set up statutory maternity pay (SMP).

• Accepted

  • My RTI submissions are continuously polling.

• Accounts

  • Integrating 12Pay with Kashflow.

• Accrual

  • How to set up holiday pay and accrual.

• AORef

  • Unable to file a CIS300 return without filling in a UTR and an Accounts Office reference number.

• Audit

  • How to check if your RTI submissions have been sent.

• Authentication Failure

  • Common FPS error messages.

• Bookkeeping

  • Integrating 12Pay with Kashflow.

• Business Sector

  • Employment Allowance & De Minimis State Aid

• Cancelled

  • My RTI submissions are continuously polling.
  • How to check if your RTI submissions have been sent.

• Change frequency

  • Moving an employee from one payroll frequency to another.

• Change period

  • Moving an employee from one payroll frequency to another.

• CIS

  • Unable to file a CIS300 return without filling in a UTR and an Accounts Office reference number.

• CJRS

  • Furlough Extension

• Correct

  • How do I correct a previous period in my payroll?

• Correction to earlier submission

  • Why does my FPS automatically change to ‘correction to earlier submission’.

• Cumulative tax

  • Tax is being deducted when it shouldn’t be.

• De minimis state aid

  • Employment Allowance & De Minimis State Aid

• Delete company

  • How to remove a company that is no longer needed.

• EA

  • Employment Allowance & De Minimis State Aid

• Earlier Year Update

  • What is an FPS, EPS or an EYU?

• Employer Payment Summary

  • What is an FPS, EPS or an EYU?

• EPS

  • What is an FPS, EPS or an EYU?

• Extension

  • Furlough Extension

• EYU

  • What is an FPS, EPS or an EYU?

• Failed

  • My RTI submissions are continuously polling.
  • How to check if your RTI submissions have been sent.

• FPS

  • What is an FPS, EPS or an EYU?
  • Why does my FPS automatically change to ‘correction to earlier submission’.

• FPS is filed late because

  • Why does my FPS automatically change to ‘correction to earlier submission’.

• Full payment submission

  • What is an FPS, EPS or an EYU?

• Furlough

  • Furlough Extension

• Gif

  • Using your company logo on payslips and reports.

• Holiday

  • How to set up holiday pay and accrual.

• Holiday year

  • How to set up holiday pay and accrual.

• Internet CIS300

  • Unable to file a CIS300 return without filling in a UTR and an Accounts Office reference number.

• Job retention

  • Furlough Extension

• Jpeg

  • Using your company logo on payslips and reports.

• Jpg

  • Using your company logo on payslips and reports.

• Kashflow

  • Integrating 12Pay with Kashflow.

• Leave

  • How to set up statutory maternity pay (SMP).

• Leaver

  • What to do when an employee leaves and then returns to the same company

• Maternity

  • How to set up statutory maternity pay (SMP).

• New payroll

  • Moving an employee from one payroll frequency to another.

• New starter

  • What to do when an employee leaves and then returns to the same company

• NI Allowance

  • Employment Allowance & De Minimis State Aid

• Not been invited

  • Common FPS error messages.

• Old payslips

  • How to print historic payslips.

• Pending

  • My RTI submissions are continuously polling.

• Png

  • Using your company logo on payslips and reports.

• Polling

  • My RTI submissions are continuously polling.

• Previous period

  • How to print historic payslips.

• Receipt

  • My RTI submissions are continuously polling.

• Receipt ID

  • How to check if your RTI submissions have been sent.

• Redo

  • How do I correct a previous period in my payroll?

• Restore

  • How do I correct a previous period in my payroll?

• Returning employee

  • What to do when an employee leaves and then returns to the same company

• Rewind

  • How do I correct a previous period in my payroll?

• RTI

  • What is an FPS, EPS or an EYU?

• SMP

  • How to set up statutory maternity pay (SMP).

• Status

  • My RTI submissions are continuously polling.

• Statutory

  • How to set up statutory maternity pay (SMP).

• Stuck

  • My RTI submissions are continuously polling.

• Submission cannot be accepted

  • Common FPS error messages.

• Success

  • How to check if your RTI submissions have been sent.

• Tax code

  • Tax is being deducted when it shouldn’t be.

• Text message

  • How do I set up my system to send payment SMS to employees?

• Undo

  • How do I correct a previous period in my payroll?

• Unique Tax Reference

  • Unable to file a CIS300 return without filling in a UTR and an Accounts Office reference number.